Frequently asked questions about data protection
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KundenMeister declares in a legally binding manner that all persons entrusted with data processing have been obliged to maintain confidentiality before commencing their work. In particular, the confidentiality obligation of the persons entrusted with the data traffic remains intact even after the end of their activity and leaving the service provider. The obligation of confidentiality must also be observed for data from legal entities and commercial partnerships. There are also separate confidentiality agreements with our partners (Brunner Webhosting, ITandTEL).
Insofar as KundenMeister is obliged to disclose it under mandatory legal regulation, KundenMeister will neither check, pass on to third parties or refer to it.
Beyond the data you have provided, in particular data that you have made available to us purely for contract processing for internal purposes, we will only make available to third parties if there is a corresponding legal obligation or to safeguard legitimate interests.
It is also possible to delete single data records, but we must point out that the deletion of single data records, causes costs that we must claim against our customers. Unless, it’s precisely defined what should be deleted.
If it should be necessary to restore data, care is taken to ensure that deleted data is not restored.
When registering, it must be clear to the respective user what the content of the newsletter is. He/she must also be informed that it is possible to cancel at any time.
As soon as you also collect personal data using a newsletter/contact form (e.g. name, address, email), the visitor must be informed in the data protection declaration about how this data will be used. Therefore, every form must be equipped with a checkbox, which only allows the input to be sent after activation/approval by the user.
For example, if you do not have valid consent from interested parties, you are no longer allowed to send e-mails to them. Since any data processing must be based on a valid legal basis, data must also be deleted immediately if there is no valid consent.
In the KundenMeister under “Settings – Global Settings – Data Protection – Processing Directory” you can initially store all the necessary information for your contact groups. To do this, double-click in the respective column and add your details or, if personal data is transmitted to third countries, activate the corresponding checkbox. Then select the duration of the storage period and enter a general description of the technical and organizational measures for the security of data processing.
In addition to the processing operations in the KundenMeister, you can also add further lines to this processing directory yourself, to record processing operations that take place outside of this in your company.