We, Koerbler GmbH (hereinafter referred to as “KundenMeister” or “We”) with registered office in 8430 Wagna, inform you below for what purpose and to what extent your personal data is collected, stored and used by us in the course of using our web application KundenMeister.
IMPORTANT FOREWORD: Your data will not be passed on without your consent, unless there is a legal obligation.
Name and address of the data controller
The person responsible within the meaning of the basic data protection regulation is:
+43 (0) 3452 214 214
The protection and security of your personal data is an important concern for us. KundenMeister therefore stores and processes data exclusively in accordance with the Austrian Data Protection Act. You as a user agree to the data processing in the sense of this declaration.
Personal data is data that can be related to you personally, e.g. your name, your address or your e-mail address. Basically the following is to be distinguished: There is data that already arises due to technical processes when using the Internet and is automatically transmitted to us, and data that you enter independently on our platform in order to be able to use all functions of our services to the full extent.
Automated data collection
When you visit our website for information purposes only, i.e. if you do not register to use our services or otherwise provide us with information, your Internet browser or mobile device will for technical reasons regularly automatically transmit non-personal data (including date and time of the request, content of the request (specific page), access status/HTTP status code, volume of data transmitted in each case), which we store in a log file. This data is stored and evaluated exclusively for technical reasons to ensure trouble-free operation of the website to improve our offer, but does not allow us to draw any conclusions about your person.
Collection of personal data
Personal data are only collected if you provide them to the web application KundenMeister by filling out the corresponding form on the website www.kundenmeister.com. The data provided will not be passed on to third parties.
We use the following data:
General data – if you conclude a contract with us, we process the following data:
- Your master data: Family and first name, academic degree, address and contact information (e.g. email address, telephone number), information about the nature and content of our contractual relationship.
- Other personal data that you or third parties provide us with your consent or otherwise permissibly during the initiation of a contract or during the contractual relationship: Date of birth or age, marital status, gender. This term does not include data sensitive to data protection law, in particular racial or ethnic origin, political opinions, religious or ideological beliefs, trade union membership, genetic or health data.
In accordance with Article 6 of the DSGVO, you are informed that with your consent, we process the personal information collected through the service and use it to carry out the following actions:
- to provide and improve our service and support
- to contact you;
- to personalise the service and to make available the content you have selected;
- to invite you to participate in surveys or similar promotions;
- for data analysis;
- for internal audits;
- for the development of new products;
- to determine trends in usage;
- to prevent and detect security threats, fraud and other malicious activity; to comply with our legal obligations; and to enforce our agreements;
- to secure online access;
- to compile billing and statistics on access behavior (e.g., number of times a source is accessed, total and per source, changes in access frequency)
Registration for the e-mail newsletter Registration
KundenMeister offers you the possibility to receive a free newsletter. With the newsletter we inform you in particular about new functionalities, new partners and offers, the KundenMeister news as well as help and support. If you subscribe to our newsletter, which is possible within the scope of registration on the platform, we use the so-called double-opt-in procedure. This means that after entering your e-mail address, we will send you a confirmation e-mail to the e-mail address you entered. In this email we ask you to confirm that you wish to receive our newsletter. If you confirm your wish to receive the newsletter, we will store your e-mail address until you unsubscribe. The storage serves the sole purpose of sending you the newsletter. Furthermore, we store your IP address and the time of registration and confirmation in order to prevent misuse of your personal data. The e-mails sent for the purpose of sending the newsletter contain so-called tracking pixels (web beacons). Tracking pixels are one-pixel image files that link to the internet applications of KundenMeister. The analysis is done by collecting the following data: E-mail recipient, time of opening of the e-mail in which the newsletter is sent, user behaviour, i.e. type, time and order of activation of links in the newsletter, as well as tracking pixels that are assigned to your e-mail address and provided with a unique ID. Links contained in the newsletter also contain this ID. The data collected in this way is not merged with other personal data collected about you. You can unsubscribe from the newsletter at any time, either by clicking on the link provided in each newsletter e-mail, or by sending a message to KundenMeister. In case of revocation the data will be deleted completely. Of course, the data provided by you will not be passed on to third parties.
Use of collected data
The company uses personal data of KundenMeister customers to provide the requested services. For example, if you fill out an online contact form, we use this information to contact you regarding your interest in the services. This data is stored and used exclusively to answer your request or to contact you and for the related technical administration. Your data will be deleted after the final processing of your request, provided that you request it and that the deletion does not conflict with any legal storage obligations.
The company also uses personal data of KundenMeister customers and data of participants for marketing purposes if necessary. For example, the company may use the information you provide to contact you to discuss your interest in the services and to send you information about the company.
- If you have concluded a contract with us, we will delete your master data and other personal data after the end of the 7th (seventh) year after the last use, but at the latest after all legal storage obligations have expired (for example according to § 212 UGB or §§ 207 f BAO in the current version)
- Data which are transmitted exclusively for the purpose of contract initiation will be deleted after 14 days.
You can assert the following rights with regard to the processing of your data
Right of access to information
You can demand a confirmation from us as to whether and to what extent we process your data.
Right of rectification
If we process your personal data that is incomplete or incorrect, you can request us to correct or complete it at any time.
Right to deletion
You can demand that we delete your personal data if we process them illegally or if the processing interferes disproportionately with your legitimate protection interests. Please note that there may be reasons that prevent immediate deletion, e.g. in the case of legally regulated storage obligations.
Right to limit processing
You can demand that we limit the processing of your data if
- you dispute the accuracy of the data, for a period of time that allows us to verify the accuracy of the data.
- the processing of the data is unlawful, but you refuse to allow it to be deleted and instead demand a restriction on the use of the data,
- we no longer need the data for the intended purpose, but you still need the data to assert or defend legal claims, or
- you have lodged an objection to the processing of the data.
Right to data transferability
You can demand that we provide you with your data that you have entrusted to us for safekeeping in a structured, common and machine-readable format, provided
- we process this data on the basis of a revocable consent given by you or for the fulfilment of a contract between us, and
- such processing is carried out by means of automated procedures.
Right of objection
If we process your data for the performance of tasks in the public interest, for the exercise of official authority, or if we invoke the necessity to safeguard our legitimate interest during processing, you can object to this data processing, provided that there is an overriding interest in protecting your data. You can object to the sending of advertising at any time without giving reasons.
Right of appeal
If you are of the opinion that we have violated Austrian or European data protection law in processing your data, we request that you contact us in order to clarify any questions you may have. Of course you also have the right to complain to the Austrian data protection authority, and from 25.5.2018 also to a supervisory authority within the EU.
Assertion of rights
If you wish to assert one of the rights mentioned above, please use our contact details.
43 3452 214 214
Authentication of identity
If in doubt, we may request additional information to confirm your identity. This serves to protect your rights and your privacy.
Claiming rights excessively
Should you exercise one of the aforementioned rights manifestly unfoundedly or particularly frequently, we may demand an appropriate processing fee or refuse to process your application.
Order data processing
Web hosting providers
On the basis of a separate agreement on the processing of personal data on behalf of third parties, your data will be managed by our web hosting provider Brunner Webhosting, Pöttmesserweg 4, A-4400 Steyr. Brunner Webhosting was carefully selected by us as a specialized service provider and is regularly checked by us to ensure that your privacy is protected. Brunner Webhosting processes your personal data only on behalf of and at the instruction of us and may use your personal data only for the purposes specified by us. Compliance with these data protection regulations and the necessary security measures is guaranteed at all times.
“Cookies” are small files which enable us to store specific information relating to you, the user, on your PC or digital terminal device while you visit one of our websites.
Cookies help us to determine the frequency of use and the number of users of our websites, as well as to make our offers as convenient and efficient as possible for you. The content of the cookies we use is limited to an identification number and usage data which does not allow any personal reference to the user. The use of our offers is also possible without cookies, but may be restricted by this.
When using or setting cookies that contain personal data or affect privacy, we will obtain your consent in advance, namely about your active behavior, by navigating through and through our cookie banner on our website after you have been informed about the purpose of the cookies used, and thus giving your consent to the setting of cookies.
For us, data protection is an essential contribution to customer satisfaction. Therefore, you can deactivate the storage of cookies in your browser, restrict it to certain websites or set your browser to notify you as soon as a cookie is sent. You can also delete cookies from the hard drive of your PC at any time. Please note, however, that in this case you must reckon with a restricted display of the page and a restricted user guidance.
Google Analytics: Data protection and right of objection
You can prevent the collection by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent future collection of your information when you visit this site unless the cookie is deleted:
No liability for linked partner online offers
Furthermore, we cooperate with various partners who in turn offer Internet sites and services that are accessible through our sites. These partners usually have their own privacy policies and/or guidelines. We also assume no responsibility or liability for these declarations and guidelines that are not related to IP Österreich GmbH.
Period of validity
This data protection declaration is valid from 1 January 2018 and replaces the data protection provisions in the respective valid GTC.
Changes to this data protection declaration
You can reach us at the following contact details
+43 (0) 3452 214 214