For better costumer service without restrictions
Better support and excellent customer service for your customers with the mobile ticket app from KundenMeister. No matter where or when – your customers can easily record inquiries and problems on their smartphone or tablet, while your service employees find out in the same second that a new ticket has been received. They can then working on it or assign to responsible colleagues.
Focussing on the costumer
A platform with which you can request help and support incredibly easily and quickly will not only inspire your customers, but also increase their satisfaction in the long term. With just a few clicks, they create a new ticket including a description and photos in our mobile support app. All of the information is automatically sent to your company.
All tickets are stored directly in the KundenMeister for your support staff and can now be processed quickly and efficiently. Thanks to notes and the assignment to team members, it is easily clear who is working on a ticket, who is already in contact with the customer and which requests still need to be processed. This is how teamwork succeeds.
Faster response, less delay
Your customers can see all open tickets at a glance in the app, know about the progress and status and can fully rely on a tailor-made solution to their problem.
In addition, the comment function enables simple communication between your service employees and your customers, so that you can easily obtain or provide feedback on further questions. Push-over messages ensure that your customers are informed of the receipt of a new message from your company directly on their smartphone or tablet.
Designed to get the most out of your business
This app gives you a nice appearance
Our powerful support and service app helps you to react to customer inquiries promptly, solve problems faster and work optimally with your team.
And the best thing about it: due to the smart branding option, the support app appears for your customers in your company colors and with your logo. In this way, you not only create a consistant image, but also increase trust in the long term for your services.
- Time savings through central processing of tickets
- Quick overview of the status and progress of tickets
- Automated support processes
- Higher customer satisfaction by simply capturing inquiries
- Transparent real-time communication with customers
- More efficient teamwork