Support Tickets
KundenMeister is there for you, so that you can be there for your customers
With a personal and prompt response, you offer your customers exactly the service they want. And with us, you have everything you need for that. Within a central service platform, you record new inquiries, assign responsible persons to support tickets, communicate with your customers and thus make your customer service more successful than ever.
Gives you more time for your customers
Track, prioritize and resolve your customers’ concerns with ease. Because our support ticket software bundles all requests at a central location.
At the touch of a button you get a complete overview of the number of open tickets per customer, can initiate further measures quickly and in a targeted manner, and ensure greater productivity thanks to a 360° view of your customers.
Better cooperation. For better solutions.
For us, first-class customer service begins with a dialogue. And that’s why you are always networked with your customers via our service platform.
Your customers can create new support tickets themselves via the platform, and while you and your team work on a solution in the background, your customers follow even the smallest progress. They share documents and communicate directly via our ticket system. You will see, your customers will be thrilled.
So you can solve any problem
No matter what the nature of the issue, our advanced and intelligent support software will help you deliver the best performance on every request, problem and complaint.
And to help you reach your goal faster, you can easily link your ticket system with the other modules of our software. This way you are only a few clicks away from making an offer, recording your support time or charging for services rendered.
Always a solution at hand
Our support software enables you and your service staff to give the right answer faster. Thanks to extensive documentation via ticket comments or the recording of solutions via our Wiki, you will have solved the problem before it even becomes a problem.
Your entire team works better together and can handle recurring requests in no time. This incredible professionalism makes your service unbeatable.
Benefits
