KundenMeister – the intelligent
Do you want to look after doctors, clinics and pharmacies in a way that meets their potential? With the basic and special functions of our KundenMeister business software, we have created an intelligent tool with which you can control administrative activities as well as marketing and sales activities in the pharmaceutical industry in a targeted manner and thus secure a clear competitive advantage.
Central administration of medical data
The KundenMeister has extensive contact management with which you can record healthcare and pharmaceutical customers in a central database and identify unused sales potential at the push of a button..
Current customer data, resubmissions, notes and more, provide a 360 ° view of your customers to increase the efficiency of your sales and optimal support for your sales area. The view of your customer data can be tailored to your everyday work – so relevant information such as contact persons, doctor samples, etc. is available at a glance. In addition, important actions can be carried out with one click from the customer profile – from updating the contact details to sending individual emails.
A solid data search across all target groups, such as specialists, clinics, pharmacies or direct sales customers, forms the basis of successful Pharma CRM software. An extensive contact search is available in the KundenMeister in order to be able to optimally prepare your sales talks and field service visits. The entire database can be searched for doctors, clinics or pharmacies using freely definable and relevant criteria (e.g. regions, doctor’s office hours, cash registers). At the push of a button, you can find contacts with the highest sales potential and, due to compactly prepared information, you can optimally look after and advise your customers and potential prospects.
Clear display of medical samples
The KundenMeister supports legally compliant documentation of the doctor’s samples in accordance with the German Medicines Act (AMG) and, thanks to a professional sample workflow, ensures automatic quantity control of your doctor’s samples. This means that the available allotments can be seen at a glance for each customer. Thanks to the web-based interface, your field staff are able to record visits and sample submissions directly on site with any device, be it via smartphone or tablet.
In addition to the documentation of medical sample submissions, the pharmaceutical software from KundenMeister also makes it easy to log and track sponsoring and offer workflows.
Mobile application for your pharmaceutical sales force
Quickly and always informed with the KundenMeister Pharma app.
The mobile application provides your sales representatives with useful information and helps convey complex content to medical specialists in order to be able to conduct a successful sales pitch
Numerous functions and applications make the Pharma Sales App an indispensable sales tool:
- Perfect support for customers and leads, as contacts, including notes, documents and emails, can be called up anywhere and anytime
- Calls and appointments with pharmaceutical customers can be logged quickly and easily on site using the voice function so that no details are lost.
- Optimal teamwork: Notes and comments keep you up to date, even when you are on the move. Appointment and task reminders appear directly on your smartphone or tablet. The handling of the entire sales cycle is thus possible on the move – from access to leads to the evaluation of business deals.
Our sales team is thrilled with the solution because we can easily access all the data and information we need within a few seconds.
- Optimal management of customers including visit reports
- Simple traceability of all actions and activities
- Approach to target groups thanks to newsletter marketing
- Planning of sales tours using a contact map
- More efficient use of working time thanks to mobile access
- Error reduction in calculations and data entry
- Higher productivity
- Increase in sales